Frequently Asked Questions
Privacy Policy (FAQ)

Frequently Asked Questions Privacy Policy (FAQ)

Find quick answers on how Aerobotics Global collects, uses,
protects, and discloses your personal information.

1. What is Aerobotics Global's commitment to my privacy?

Aerobotics Global respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the *Privacy Act 1988 (Cth)*. This policy sets out how we collect and treat your personal information.
Definition of Personal Information:
“Personal information” is any information we hold which is identifiable as being about you.

2. What types of Personal Information does Aerobotics Global collect?

We collect information essential for providing our products and services. This may include:
Basic Information: Name, phone number, address, and email address (provided for service, updates, and order processing). Additional Information: Feedback, business or personal affairs, content preferences, survey responses, financial or credit card information, and communications with customer support.
We receive and store this information when you enter it onto our website, provide it directly, or give it to us in other forms.

3. How does Aerobotics Global obtain my personal information?

We collect personal information from you in a variety of ways:
When you interact with us electronically or in person.
When you access our website.
When we provide our services directly to you.
We may also receive personal information from third parties, in which case we will protect it as set out in this Policy.

4. How will Aerobotics Global use my Personal Information?

We use the collected information primarily to enhance your experience and deliver services, including to:
Provide you with information, updates, and our services.
Make you aware of new products, services, and opportunities.
Improve our existing products and services and better understand your needs.
Contact you via telephone, email, SMS, or mail.

5. When is my Personal Information disclosed to third parties?

We may disclose your information in the following circumstances:
**Necessary Third Parties:** To employees, officers, professional advisers, agents, suppliers, or subcontractors, but *only* insofar as reasonably necessary for the delivery of our services.
**Legal Requirement:** To comply with a law, regulation, court order, subpoena, or in response to a law enforcement agency request.
**Protection of Rights:** To protect the copyright, trademarks, legal rights, property, or safety of Aerobotics Global, its website, customers, or third parties.
**Business Transfer:** In the event of a change of control, sale, or transfer of business assets, user databases may be transferred to a potential purchaser under a confidentiality agreement.

Overseas Transfer:

Information collected may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia. By providing us with personal information, you consent to these terms of disclosure.

6. How is my Personal Information secured?

Aerobotics Global employs suitable **physical, electronic, and managerial procedures** to safeguard and secure information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure. However, please note that the transmission and exchange of information is carried out at your own risk. We cannot guarantee the absolute security of any information transmitted to us.

7. How can I access or correct the Personal Information you hold about me?

You may request details of the personal information we hold about you in accordance with the *Privacy Act 1988 (Cth)*. A small administrative fee may be payable.
If you would like a copy of your information, or believe it is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at info@aeroboticsglobal.com.
We reserve the right to refuse to provide information in certain circumstances set out in the Privacy Act.

8. How do I submit a complaint about your privacy practices?

We take complaints very seriously. Please send details of your complaint in writing to our address:
Suite 679/ 585 Little Collins Street, Melbourne, Victoria, 3000.
We will respond shortly after receiving written notice of your complaint.

9. How will I know if the Privacy Policy changes?

We may modify this Policy at any time, in our sole discretion. All modifications will be effective immediately upon our posting of the modifications on our website or notice board.
We recommend you check back from time to time to review our Privacy Policy.

10. What does Aerobotics Global collect when I use the website or links?

When You Visit Our Website:
We may collect aggregated information such as browser type, operating system, and the website visited immediately before coming to our site. This is used to analyze how people use our site, so we can improve our service.

Cookies:
We may use cookies—very small files that identify you when you return to the site and store usage details. They are not malicious programs. You can reject cookies by changing your browser settings, but this may prevent you from taking full advantage of our website. Cookies may also be used for relevant ads through third-party services like Google Adwords.

Third-Party Sites:
Our site may link to other websites not owned or controlled by us. These links are for your convenience and do not constitute endorsement. We are not responsible for the privacy practices of other websites. Please read their privacy statements.

11. At Aerobotics Global, what, if any, item is broken or lost from your side?

All items are checked and packed carefully before they leave the warehouse. Once the items are handed over and received, we kindly request that you  keep them safe. If any item gets misplaced or damaged after delivery, the cost of replacement will need to be covered by the recipient. We appreciate your understanding and cooperation in maintaining the condition of the materials.

12. After Aerobotics Global ships the items, what happens next?

After Aerobotics Global ships the items, we will share clear images of everything included so that you can review and confirm all items are correct. If anything appears to be missing or unclear, please inform us early at info@aeroboticsglobal.com so we can assist you immediately. We aim to keep the process transparent and smooth for you. 

13. Can I buy additional items from Aerobotics Global?

Yes, you can buy additional items from Aerobotics Global. We just request that you inform us at least one week in advance so we can check the availability and arrange everything smoothly. Some items may require preparation time, so early notice helps us to serve you better. To place your request, please email us at info@aeroboticsglobal.com, and our team will share the details, pricing, and delivery options with you.

14. Can I select my preferred date and time with Aerobotics Global?

Yes, you can select the date and time as per your availability with us. We understand that schedules can vary, so we try to make the process flexible and comfortable for you. Just share your preferred timing in advance, and we will check and confirm the slots accordingly. For booking or rescheduling, please email us at info@aeroboticsglobal.com.

Questions or Concerns?

If you have any concerns regarding this policy or our data practices, please feel free to contact us.
info@aeroboticsglobal.com.
1800237626(1800 AEROBOTICS)
Suite 1506/401 Docklands Dr, Docklands VIC 3008, Australia

Find quick answers on how Aerobotics Global collects, uses, protects, and discloses your personal information.

1. What is Aerobotics Global's commitment to my privacy?

Aerobotics Global respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the *Privacy Act 1988 (Cth)*. This policy sets out how we collect and treat your personal information.
Definition of Personal Information:
“Personal information” is any information we hold which is identifiable as being about you.

2. What types of Personal Information does Aerobotics Global collect?

We collect information essential for providing our products and services. This may include:
Basic Information: Name, phone number, address, and email address (provided for service, updates, and order processing). Additional Information: Feedback, business or personal affairs, content preferences, survey responses, financial or credit card information, and communications with customer support.
We receive and store this information when you enter it onto our website, provide it directly, or give it to us in other forms.

3. How does Aerobotics Global obtain my personal information?

We collect personal information from you in a variety of ways:
When you interact with us electronically or in person.
When you access our website.
When we provide our services directly to you.
We may also receive personal information from third parties, in which case we will protect it as set out in this Policy.

4. How will Aerobotics Global use my Personal Information?

We use the collected information primarily to enhance your experience and deliver services, including to:
Provide you with information, updates, and our services.
Make you aware of new products, services, and opportunities.
Improve our existing products and services and better understand your needs.
Contact you via telephone, email, SMS, or mail.

5. When is my Personal Information disclosed to third parties?

We may disclose your information in the following circumstances:
**Necessary Third Parties:** To employees, officers, professional advisers, agents, suppliers, or subcontractors, but *only* insofar as reasonably necessary for the delivery of our services.
**Legal Requirement:** To comply with a law, regulation, court order, subpoena, or in response to a law enforcement agency request.
**Protection of Rights:** To protect the copyright, trademarks, legal rights, property, or safety of Aerobotics Global, its website, customers, or third parties.
**Business Transfer:** In the event of a change of control, sale, or transfer of business assets, user databases may be transferred to a potential purchaser under a confidentiality agreement.

Overseas Transfer:

Information collected may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia. By providing us with personal information, you consent to these terms of disclosure.

6. How is my Personal Information secured?

Aerobotics Global employs suitable **physical, electronic, and managerial procedures** to safeguard and secure information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure. However, please note that the transmission and exchange of information is carried out at your own risk. We cannot guarantee the absolute security of any information transmitted to us.

7. How can I access or correct the Personal Information you hold about me?

You may request details of the personal information we hold about you in accordance with the *Privacy Act 1988 (Cth)*. A small administrative fee may be payable.
If you would like a copy of your information, or believe it is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at info@aeroboticsglobal.com.
We reserve the right to refuse to provide information in certain circumstances set out in the Privacy Act.

8. How do I submit a complaint about your privacy practices?

We take complaints very seriously. Please send details of your complaint in writing to our address:
Suite 679/ 585 Little Collins Street, Melbourne, Victoria, 3000.
We will respond shortly after receiving written notice of your complaint.

9. How will I know if the Privacy Policy changes?

We may modify this Policy at any time, in our sole discretion. All modifications will be effective immediately upon our posting of the modifications on our website or notice board.
We recommend you check back from time to time to review our Privacy Policy.

10. What does Aerobotics Global collect when I use the website or links?

When You Visit Our Website:
We may collect aggregated information such as browser type, operating system, and the website visited immediately before coming to our site. This is used to analyze how people use our site, so we can improve our service.

Cookies:
We may use cookies—very small files that identify you when you return to the site and store usage details. They are not malicious programs. You can reject cookies by changing your browser settings, but this may prevent you from taking full advantage of our website. Cookies may also be used for relevant ads through third-party services like Google Adwords.

Third-Party Sites:
Our site may link to other websites not owned or controlled by us. These links are for your convenience and do not constitute endorsement. We are not responsible for the privacy practices of other websites. Please read their privacy statements.

11. At Aerobotics Global, what, if any, item is broken or lost from your side?

All items are checked and packed carefully before they leave the warehouse. Once the items are handed over and received, we kindly request that you  keep them safe. If any item gets misplaced or damaged after delivery, the cost of replacement will need to be covered by the recipient. We appreciate your understanding and cooperation in maintaining the condition of the materials.

12. After Aerobotics Global ships the items, what happens next?

After Aerobotics Global ships the items, we will share clear images of everything included so that you can review and confirm all items are correct. If anything appears to be missing or unclear, please inform us early at info@aeroboticsglobal.com so we can assist you immediately. We aim to keep the process transparent and smooth for you. 

13. Can I buy additional items from Aerobotics Global?

Yes, you can buy additional items from Aerobotics Global. We just request that you inform us at least one week in advance so we can check the availability and arrange everything smoothly. Some items may require preparation time, so early notice helps us to serve you better. To place your request, please email us at info@aeroboticsglobal.com, and our team will share the details, pricing, and delivery options with you.

14. Can I select my preferred date and time with Aerobotics Global?

Yes, you can select the date and time as per your availability with us. We understand that schedules can vary, so we try to make the process flexible and comfortable for you. Just share your preferred timing in advance, and we will check and confirm the slots accordingly. For booking or rescheduling, please email us at info@aeroboticsglobal.com.

Questions or Concerns?

If you have any concerns regarding this policy or our data practices, please feel free to contact us.
info@aeroboticsglobal.com.
1800237626(1800 AEROBOTICS)
Suite 1506/401 Docklands Dr, Docklands VIC 3008, Australia